Percolate’s Global Services and Customer Success team works with some of the largest brands in the world to help them leverage the Percolate platform to transform how they market to their customers. During the sales cycle, we partner with prospective customers to understand and map their priorities and objectives to a tailored implementation scope and plan for each customer. During the initial deployment, our implementation and technical services teams work with our customers to deliver on that plan. And ultimately, we support long-term customer success through ongoing services, support, education and adoption programs, all designed to drive value for the customer and our end users. Our goal is to create customer champions that want to tell their personal and business networks about their experience with Percolate, and the transformation they have experienced with the The System of Record for Marketing®.
As a Senior Implementation Manager at Percolate, you will be responsible for managing a customer implementation from start-to-finish. You will have overall project management responsibility for the project, as well as responsibility for aligning the customer’s business strategy with with the Percolate solution, running alignment workshops and keeping any integration work streams aligned with the overall goals and schedule of the implementation. You will provide project and portfolio level leadership to other Implementation team members. You will also have a critical role in partnering with our Sales team to ensure early alignment on expectations.