Percolate’s Global Services and Customer Success team is responsible for designing and delivering a world-class experience for our customers. The work starts even before they become customers. During the sales cycle, we partner with prospective customers to understand and map their priorities and objectives to a detailed implementation plan. During implementation, we focus on delivering on that plan with a focus on time-to-value. And ultimately, we support long-term customer success through on-going services, support and education programs, all designed to drive value for the customer and our end users. Our goal is to create customers that want to tell their colleagues, friends and business networks about their experience with Percolate, and their belief in The System of Record for Marketing®.
As a Senior Implementation Manager at Percolate, you will be responsible for managing a customer implementation from start-to-finish. You will have overall project management responsibility for the project, as well as responsibility for aligning the customer’s business strategy with with the Percolate solution, running alignment workshops and keeping any integration work streams aligned with the overall goals and schedule of the implementation. You will provide project and portfolio level leadership to other Implementation team members. You will also have a critical role in partnering with our Sales team to ensure early alignment on expectations.