Percolate’s Global Services and Customer Success team is responsible for designing and delivering a world-class experience for our customers. The work starts even before they become customers. During the sales cycle, we partner with prospective customers to understand and map their priorities and objectives to a detailed implementation plan. During implementation, we focus on delivering on that plan with a focus on time-to-value. And ultimately, we support long-term customer success through on-going services, support and education programs, all designed to drive value for the customer and our end users. Our goal is to create customers that want to tell their colleagues, friends and business networks about their experience with Percolate, and their belief in The System of Record for Marketing®.
The Sr. Technical Services Manager proactively searches for opportunities within the existing client base (post-sales) for integration and custom technical project that help support Percolate as the system of record for marketing. Additionally, Technical Services manages delivery of custom and standard integrations through external contractors or internal Engineers in the Technical Services group. The Sr. Technical Services Manager should have a background in enterprise delivery, coding, scripting and project management, as well as a desire to be client facing and revenue oriented.
Key Responsibilities Include: