Percolate’s Global Services and Customer Success team works with some of the largest brands in the world to help them leverage the Percolate platform to transform how they market to their customers. During the sales cycle, we partner with prospective customers to understand and map their priorities and objectives to a tailored implementation scope and plan for each customer. During the initial deployment, our implementation and technical services teams work with our customers to deliver on that plan. And ultimately, we support long-term customer success through ongoing services, support, education and adoption programs, all designed to drive value for the customer and our end users. Our goal is to create customer champions that want to tell their personal and business networks about their experience with Percolate, and the transformation they have experienced with the The System of Record for Marketing®.
Our team is looking for an Implementation Associate charged with delivering a successful deployment experience for new Percolate customers. This role is responsible for assisting in the development and implementation of deployment plans, software configuration and executing team-based software training. The Implementation Associate will work closely with a Sr.Implementation Manager to carry out agreed upon deployment plans, manage projects and ensure timely delivery against training and customer milestones. This role is critical to achieving customer success and building strong customer relationships.