Percolate’s Global Services and Customer Success team is responsible for designing and delivering a world-class experience for our customers. The work starts even before they become customers. During the sales cycle, we partner with prospective customers to understand and map their priorities and objectives to a detailed implementation plan. During implementation, we focus on delivering on that plan with a focus on time-to-value. And ultimately, we support long-term customer success through on-going services, support and education programs, all designed to drive value for the customer and our end users. Our goal is to create customers that want to tell their colleagues, friends and business networks about their experience with Percolate, and their belief in The System of Record for Marketing®.
Our team is looking for an Implementation Associate charged with delivering a successful deployment experience for new Percolate customers. This role is responsible for assisting in the development and implementation of deployment plans, software configuration and executing team-based software training. The Implementation Associate will work closely with a Sr.Implementation Manager to carry out agreed upon deployment plans, manage projects and ensure timely delivery against training and customer milestones. This role is critical to achieving customer success and building strong customer relationships.