Percolate is The System of Record for Marketing. Percolate provides a powerful, intuitive software platform to manage all your marketing in one place. From campaign planning, content creation and global brand management to multi-channel audience acquisition and analytics, Percolate unites a brand's employees, partners, systems, and data, as well as their creative ideas and assets, so they can deliver more inspired communications to customers all over the world.
The Global Account Manager is the sales and account lead assigned to one or more Strategic Customers and helps deepen and expand the Percolate engagement with strategic, market-leading, large, global customers.
In this role you will be accountable for global revenue growth, the end-to-end satisfaction, and referenceability of the customer(s) throughout the customer lifecycle. The individual will lead and coordinate Percolate’s efforts across all lines of business (Sales, Consulting, Implementation Services, Support, Customer Success, the Percolate executive team, etc) -- orchestrating all Percolate resources around a single, clearly-articulated 2-3 year account strategy.
The Global Account Manager ensures two critical elements are in place: a customer-validated multi-year roadmap, and an associated account strategy and annual plan.
This role is ultimately measured by growth in overall revenues, protecting the Annual Recurring Revenue base, and increasing the NPS and reference participation over time.