Percolate’s Global Services and Customer Success team is responsible for designing and delivering a world-class experience for our customers. The work starts even before they become customers. During the sales cycle, we partner with prospective customers to understand and map their priorities and objectives to a detailed implementation plan. During implementation, we partner with our customers to deliver on that plan, with a focus on time-to-value. And ultimately, we support long-term customer success through ongoing services, support, education and adoption programs, all designed to drive value for the customer and our end users. Our goal is to create customers that want to tell their colleagues, friends and business networks about their experience with Percolate, and their belief in The System of Record for Marketing®.
As Director of Services & Customer Success is a strategic leadership role based out of our London office, with responsibility for leading a team of Implementation Managers as well as Customer Success Managers, and providing general regional leadership. The role will report directly to the Vice President of Global Services and will lead teams that work with some of the largest brands in the world to implement and fulfill the vision of The System of Record for Marketing®.