Percolate’s Global Services and Customer Success team works with some of the largest brands in the world to help them leverage the Percolate platform to transform how they market to their customers. During the sales cycle, we partner with prospective customers to understand and map their priorities and objectives to a tailored implementation scope and plan for each customer. During the initial deployment, our implementation and technical services teams work with our customers to deliver on that plan. And ultimately, we support long-term customer success through ongoing services, support, education and adoption programs, all designed to drive value for the customer and our end users. Our goal is to create customer champions that want to tell their personal and business networks about their experience with Percolate, and the transformation they have experienced with the The System of Record for Marketing®.
The Director of Services & Customer Success is a strategic leadership role based out of our London office, with responsibility for leading a team of Implementation Managers as well as Customer Success Managers, and providing general regional leadership. The role will report directly to the Vice President of Global Services and will lead teams that work with some of the largest brands in the world to implement and fulfill the vision of The System of Record for Marketing®.